Subscription returns & exchanges

Plan changes (upgrade / downgrade)

When you move to a higher tier, new limits and features typically apply from the start of the new billing period or immediately if your checkout flow specifies instant activation. Downgrades may take effect at the next renewal so you can finish the current paid period at the higher tier.

Cancellation

You may cancel future renewals according to the controls available in your billing experience (e.g. customer portal or support). Cancellation stops future charges; it does not erase historical invoices. Access to paid features may end when the current period ends unless otherwise stated.

Refunds & “returns”

SaaS subscriptions are generally not “returned” like physical goods. Refunds, if any, are handled case-by-case where required by law or where we explicitly offer a money-back window in writing. Trials and promotional credits are not cash refunds unless stated.

Billing disputes

If you believe a charge is incorrect, contact us promptly with the invoice or payment reference. We will investigate in good faith and correct clear billing errors where applicable.

Contact

For subscription changes, billing receipts, or enterprise terms, reach out via demo request or your named account contact. You can review current public plans on Pricing.

This page is informational. It does not replace a signed contract or statutory consumer rights in your country.